Refund Policy

Refund Policy – IshazuPay

 

General Policy

Due to the nature of financial services, all processing and transaction fees are non-refundable once a payment has been initiated.

 

Exceptions

Refunds may only be issued if:

• A duplicate payment was processed in error.

• A technical fault on our platform caused a failed service.

 

How to Request a Refund

• Contact us within 7 business days at support@ishazupay.com.

• Provide transaction ID and reason for the refund request.

• Approved refunds will be processed within 10 business days back to the original payment method.

 

Third-Party Payments

If payments were made through Stripe, Rapyd, PaySend, or other partners, their individual refund policies also apply.

 

Refund Policy – IshazuPay

 

Effective Date: September 10, 2025

 

IshazuPay Ltd policy explains when and how refunds may be issued.

 

1) General Policy

 

All service and transaction fees are non-refundable once a payment or transfer has been initiated, due to the real-time nature of financial processing.

 

2) Exceptions (Eligible for Refund)

 

A refund may be granted only if:

• A duplicate charge occurs,

• A technical error on our side prevents delivery of the service,

• A purchased service is not delivered due to our error.

 

3) Requesting a Refund

 

To request a refund, you must contact us within 7 business days at info@ishazupay.com and include:

• The transaction ID, amount, and date,

• A short explanation of the issue.

 

If approved, refunds will be processed within 10 business days back to the original payment method.

 

4) Third-Party Processors

 

If your payment was processed through Stripe, Rapyd, PaySend, Mercury, or a partner bank, their refund policies also apply in addition to ours.

 

5) Non-Refundable Items

• Successfully processed payment processor or bank fees,

• FX/foreign exchange fees,

• Services that have already been delivered as described.