Refund Policy

Refund Policy – IshazuPay

 

General Policy

Due to the nature of financial services, all processing and transaction fees are non-refundable once a payment has been initiated.

 

Exceptions

Refunds may only be issued if:

• A duplicate payment was processed in error.

• A technical fault on our platform caused a failed service.

 

How to Request a Refund

• Contact us within 7 business days at support@ishazupay.com.

• Provide transaction ID and reason for the refund request.

• Approved refunds will be processed within 10 business days back to the original payment method.

 

Third-Party Payments

If payments were made through Stripe, Rapyd, PaySend, or other partners, their individual refund policies also apply.

 

Refund Policy – IshazuPay

 

Effective Date: September 10, 2025

 

IshazuPay is operated by Eroschaos LLC (Wyoming, USA). This policy explains when and how refunds may be issued.

 

1) General Policy

 

All service and transaction fees are non-refundable once a payment or transfer has been initiated, due to the real-time nature of financial processing.

 

2) Exceptions (Eligible for Refund)

 

A refund may be granted only if:

• A duplicate charge occurs,

• A technical error on our side prevents delivery of the service,

• A purchased service is not delivered due to our error.

 

3) Requesting a Refund

 

To request a refund, you must contact us within 7 business days at info@ishazupay.com and include:

• The transaction ID, amount, and date,

• A short explanation of the issue.

 

If approved, refunds will be processed within 10 business days back to the original payment method.

 

4) Third-Party Processors

 

If your payment was processed through Stripe, Rapyd, PaySend, Mercury, or a partner bank, their refund policies also apply in addition to ours.

 

5) Non-Refundable Items

• Successfully processed payment processor or bank fees,

• FX/foreign exchange fees,

• Services that have already been delivered as described.